Refund & Return Policy
AIZELYN's Commitment to Your Satisfaction
At AIZELYN, we are committed to providing high-quality products designed for comfort and everyday wellness. We stand behind our products and aim to ensure a positive customer experience.
Order Cancellations
Orders may be canceled or modified within 24 hours of being placed.
After this period, orders may already be processed or shipped, and we may not be able to make changes or cancellations.
If your cancellation request is approved within the 24-hour period, your refund will be processed within 5–7 business days.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, items must:
- Be unused and in their original condition.
- Be returned in their original packaging.
- Not show signs of wear, damage, or misuse.
To initiate a return, please contact us at:
support@aizelyn.com
Please include your order number and the email address used when placing your order.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
For hygiene and safety reasons, certain products cannot be returned once used unless they arrive damaged or defective.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include clear photos of the issue so we can evaluate and resolve it quickly.
Return Shipping
Customers are responsible for all return shipping costs.
Original shipping fees are non-refundable.
We do not provide prepaid return labels unless the item is confirmed to be defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Shipping & Delivery
Delivery times are estimates and may vary depending on your location and external factors.
We are not responsible for delays caused by carriers, customs, or unforeseen circumstances.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If incorrect or incomplete information is provided, we are not responsible for lost or undelivered packages.
Refused or Unclaimed Packages
Packages that are refused or unclaimed by the customer and returned to us are not eligible for a full refund.
In such cases, any refund issued will exclude:
- Original shipping costs
- Return shipping fees
We reserve the right to deny refunds for refused or unclaimed packages.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–7 business days.
Policy Updates
We reserve the right to update or modify this policy at any time without prior notice.
Changes will be effective immediately upon posting on this page.
Contact Us
If you have any questions about your order, returns, or this policy, feel free to contact us anytime: