Refund & Return Policy

AIZELYN's Commitment to Your Satisfaction

At AIZELYN, we are committed to providing products that help you achieve real results and improve your everyday experience. We stand behind the quality of our products and recommend using them for at least 14 days to fully experience their benefits.

If you are not satisfied after this period, you may request a return within our 60-Day Money Back Guarantee.

📩 Contact: support@aizelyn.com

Cancellation Policy

Orders can be changed or canceled within 24 hours of being placed.

After this timeframe, your order may already be in processing and we may not be able to make changes.

If canceled within 24 hours, refunds are processed within 7 business days.

60-Day Money Back Guarantee

We are confident in our products and encourage you to try them for at least 14 days.

If you are still not satisfied, you may return your item within 60 days of purchase.

Please note:

  • Shipping fees (if any) are non-refundable.
  • Items must be returned according to our return guidelines.

To start a return, contact us at:
📩 support@aizelyn.com

Include:

  • Order Number
  • Name & Email used at checkout.

Damaged Items
We carefully package all orders to prevent damage.

An item is considered damaged if:

  • It has a defect
  • It is physically broken.

Damaged packaging alone (e.g. dented box) is not considered damage.

If your item arrives damaged:

  • Contact us within 72 hours of delivery
  • Send clear photo proof

📩 support@aizelyn.com

If approved, we will send a replacement at no cost.

We do not cover damage caused by:

  • Normal use
  • Wear and tear
  • Misuse

Shipping & Delivery Disclaimer

While we aim to deliver on time, we are not responsible for delays caused by:

  • Couriers
  • Customs
  • External factors beyond our control

We are also not responsible for:

  • Lost packages
  • Stolen packages
  • Delayed shipments

For delivery issues, please contact the courier directly.

Incorrect Shipping Address

Customers must ensure their shipping address is correct at checkout.

If incorrect and not reported within 24 hours, we cannot guarantee:

  • Reshipment
  • Refund

Policy Updates

AIZELYN reserves the right to update this policy at any time.

By purchasing from our store, you agree to this policy and any updates.

Shipping Information – AIZELYN

At AIZELYN, we proudly offer FREE shipping on all orders.